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LLM observability

Capturing every LLM call (prompt, retrieved context, response, latency, cost, user feedback) in a structured store so production behaviour can be inspected and improved.

Definition

What LLM observability means in practice

LLM observability is the practice of capturing every model call in a structured store with enough context to inspect production behaviour later. A useful observability record includes the prompt, any retrieved context, the response, latency, token counts and cost, the model and prompt versions in use, the user identifier, and any downstream feedback signal (thumbs-up, escalation, satisfaction score). The canonical open-source tool is Langfuse, which MindMap deploys self-hosted in every sovereign engagement. The point is to be able to answer "why did the model say that" with evidence rather than guesswork — both for debugging and for the regulator who asks the same question.

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