Enterprise AI use cases, with the results to show for them
The jobs regulated enterprises hand to AI first. Each page covers what gets automated, what stays with people, the accelerators that do the work and the results from 31 deployments, with every figure linked to its case study.
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KYC and account opening
A UK challenger bank cut onboarding from 5 working days to 4 hours; 84% of applications now go straight through.
AML and fraud detection
An Indian public-sector bank cut the alerts reaching analysts from 18,000 a day to about 5,200, a 71% reduction.
Regulatory reporting and compliance
An ASEAN bank cut its monthly close for Basel III, IFRS 9 and local returns in 6 markets from 28 days to 7.
Insurance claims
A UK general insurer settles 80% of low-complexity motor claims straight through, with a median time to pay of 24 hours.
Prior authorization
A US health insurer cut average prior auth turnaround from 3.2 days to 4.1 hours, across about 180,000 requests a month.
Medical records and clinical notes
A cross-border hospital group lifted clinical coding accuracy from 87% to 99.2% across 9 hospitals and cleared its coding backlog.
Healthcare revenue cycle
A US health system raised net patient revenue 14% across its 22 hospitals, through more accurate coding, fewer first-pass denials and faster AR.
Invoice processing and AP
A global FMCG group cut invoice turnaround from 14 working days to 36 hours on about 2.4 million supplier invoices a year.
Customer service
A pan-African bank's WhatsApp channel deflects 67% of inbound contact in English and Swahili, against a target of 50%.
Demand forecasting
A global FMCG group cut inventory 18% across 8,000 SKUs in 31 markets, as forecast error (MAPE) fell from 18% to 12%.
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