Agentic AI · AI accelerator
Escalation System
Auto-escalates blocked or low-confidence agent runs.
95%+
Stalled runs recovered
Hours → minutes
Handover time
−40%
Repeat escalations
3–6 months
Payback period
Es
Escalation System
AGT · No. 114 of 117
What it does
Escalation System in production
- Monitors confidence scores on every run
- Raises a ticket when a run stalls
- Routes cases by skill, region and urgency
- Attaches full run context to the handover
- Re-engages the agent once the blocker clears
- Reports escalation causes for prevention
45-second film: the Escalation System tile, an animated mockup and the KPI impact.
How it ships
Live in 6–9 weeks, inside your perimeter
Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
ServiceNowJira Service ManagementPagerDutyZendeskGenesys CloudMicrosoft Teams
Technology stack
LangGraphAnthropic Claude toolsLlama 3.1 70BRedisPostgresvLLM
Compliance & security
GDPRDPDPSOC 2 Type IIISO 27001NIST AI RMF
In production
Case studies using Escalation System
Agentic AI
More Agentic AI accelerators
Mo
Multi-Agent Orchestrator
Coordinates agent teams with planner + critic patterns.
Wp
Workflow Planner
Decomposes goals into agent + tool task graphs.
Tr
Task Router
Routes sub-tasks to the cheapest competent agent.
Ag
Agent Builder
Authoring environment for tool-using LLM agents.
Lc
Loop Controller
Bounded reasoning loops with safety + budget controls.
Hl
Human-in-Loop Manager
Approvals, escalations and feedback capture for agents.
Ao
Agent Optimizer
Continuous evaluation + prompt refinement loop.
Mm
Memory Manager
Long-term episodic + semantic memory for agents.
Aw · ★ Flagship
Agentic Workflow Studio
Drag-and-drop builder for multi-agent enterprise workflows.
See Escalation System running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.