IT Operations · AI accelerator
Incident Triage
NLP-driven incident clustering and priority routing.
70–85%
Noise suppression
−60%
Misrouted tickets
40 min → 2 min
Time to assign
3–5 months
Payback period
It
Incident Triage
ITO · No. 43 of 117
What it does
Incident Triage in production
- Clusters duplicate alerts into a single incident
- Classifies tickets by service, urgency and impact
- Routes each incident to the right resolver group
- Suggests probable root cause from past incidents
- Links related tickets and known problem records
- Flags likely major incidents within minutes of arrival
45-second film: the Incident Triage tile, an animated mockup and the KPI impact.
How it ships
Live in 6–9 weeks, inside your perimeter
Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
ServiceNowBMC Helix ITSMJira Service ManagementPagerDutyOpsgenieDatadog
Technology stack
Sentence TransformersHDBSCANQdrantFastAPI
Compliance & security
ISO 27001SOC 2 Type IINIST CSFGDPR
In production
Case studies using Incident Triage
IT Operations
More IT Operations accelerators
Ac · ★ Flagship
AI Ops Command Center
Single pane of glass for incident, change and ops AI agents.
Am
Asset Manager
Hardware + software asset lifecycle agent.
Sm
Service Monitor
Synthetic + real-user monitoring with AI root-cause.
Lb
L1/L2 Bot
Auto-resolves password, access, mailbox and VPN tickets.
Cf
Config Auditor
Continuous configuration-drift detection across cloud + on-prem.
Ch
Change Controller
Change-risk scoring and CAB-ready summaries.
Sr
SLA Reporter
Multi-tenant SLA dashboards with breach prediction.
See Incident Triage running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.