IT Operations · AI accelerator
Service Monitor
Synthetic + real-user monitoring with AI root-cause.
90%+
Silent failures caught
Hours → minutes
Root-cause time
−65%
User-reported outages
4–6 months
Payback period
Sm
Service Monitor
ITO · No. 45 of 117
What it does
Service Monitor in production
- Runs synthetic checks on critical user journeys
- Captures real-user latency and error rates by region
- Detects degradation before thresholds trip
- Pinpoints root cause across dependencies and releases
- Scores customer experience by segment and service tier
- Opens enriched incidents with the failing component
45-second film: the Service Monitor tile, an animated mockup and the KPI impact.
How it ships
Live in 6–9 weeks, inside your perimeter
Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
DatadogDynatraceNew RelicGrafanaServiceNowPagerDuty
Technology stack
PlaywrightOpenTelemetryClickHousePrometheus
Compliance & security
ISO 27001SOC 2 Type IINIST CSFGDPR
In production
Case studies using Service Monitor
IT Operations
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See Service Monitor running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.