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IT Operations · AI accelerator

Service Monitor

Synthetic + real-user monitoring with AI root-cause.

90%+
Silent failures caught
Hours → minutes
Root-cause time
−65%
User-reported outages
4–6 months
Payback period
Sm
Service Monitor
ITO · No. 45 of 117
What it does

Service Monitor in production

  • Runs synthetic checks on critical user journeys
  • Captures real-user latency and error rates by region
  • Detects degradation before thresholds trip
  • Pinpoints root cause across dependencies and releases
  • Scores customer experience by segment and service tier
  • Opens enriched incidents with the failing component

45-second film: the Service Monitor tile, an animated mockup and the KPI impact.

How it ships

Live in 6–9 weeks, inside your perimeter

Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
DatadogDynatraceNew RelicGrafanaServiceNowPagerDuty
Technology stack
PlaywrightOpenTelemetryClickHousePrometheus
Compliance & security
ISO 27001SOC 2 Type IINIST CSFGDPR
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A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.

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