IT Operations · AI accelerator
L1/L2 Bot
Auto-resolves password, access, mailbox and VPN tickets.
50–70%
Touchless resolution
4 hrs → 5 min
Resolution time
−45%
Cost per ticket
3–5 months
Payback period
Lb
L1/L2 Bot
ITO · No. 46 of 117
What it does
L1/L2 Bot in production
- Resets passwords and unlocks accounts after identity checks
- Grants and revokes application access with approvals
- Fixes mailbox quota, forwarding and distribution-list requests
- Troubleshoots VPN and Wi-Fi connectivity failures
- Answers staff in Teams, Slack and the portal
- Hands complex cases to L2 with full context
45-second film: the L1/L2 Bot tile, an animated mockup and the KPI impact.
How it ships
Live in 6–9 weeks, inside your perimeter
Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
ServiceNowMicrosoft Entra IDOktaExchange OnlineCisco Secure ClientMicrosoft TeamsSlack
Technology stack
PythonGoMistral 7BPrometheusElasticsearchvLLM
Compliance & security
ISO 27001SOC 2 Type IINIST CSFGDPR
IT Operations
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See L1/L2 Bot running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.