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HR & People · AI accelerator

Workforce Scheduler

Shift scheduling for retail, BPO and field workforce.

−30%
Overtime hours
Days → hours
Schedule build time
97%+
Shift coverage
3–6 months
Payback period
Ws
Workforce Scheduler
HR · No. 36 of 117
What it does

Workforce Scheduler in production

  • Builds demand-driven rosters for stores and contact centres
  • Forecasts footfall and call volumes by interval
  • Honours skills, labour rules and employee preferences
  • Fills open shifts and absences in real time
  • Optimises field crew routes and job sequencing
  • Publishes schedules to mobile with shift-swap requests

45-second film: the Workforce Scheduler tile, an animated mockup and the KPI impact.

How it ships

Live in 6–9 weeks, inside your perimeter

Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
UKG ProWorkdayGenesys CloudNICE CXoneSalesforce Field ServiceMicrosoft Teams
Technology stack
Google OR-ToolsProphetPythonPostgreSQLRedis
Compliance & security
GDPRDPDPISO 27001EEOCSOC 2 Type II
In production

Case studies using Workforce Scheduler

See Workforce Scheduler running inside your environment

A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.

Book a walkthrough →Browse the library →