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Customer Experience · AI accelerator · ★ Flagship

ChatNext

Cutting-edge NLP chatbot with low-code studio, deployed across Africa, UAE and UK banks.

55–70%
Contact deflection
Mins → seconds
Time to first answer
Weeks → days
New intent go-live
3–5 months
Payback period
Cn
ChatNext
CX · No. 50 of 117
What it does

ChatNext in production

  • Builds multilingual intents in a low-code studio
  • Answers product and account queries over WhatsApp and web
  • Grounds replies in approved FAQs and product content
  • Authenticates customers before transactional intents
  • Hands off to a live agent with full context
  • Runs on-premises with no external model calls
See it in a use caseCustomer service →

45-second film: the ChatNext tile, an animated mockup and the KPI impact.

How it ships

Live in 4–6 weeks, inside your perimeter

Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
WhatsApp Business APISalesforce Service CloudGenesys CloudMicrosoft TeamsTemenos T24Finacle
Technology stack
Node.jsLlama 3.1 8BWhisper Large V3ElevenLabs / Coqui TTSQdrant
Compliance & security
GDPRDPDPPCI DSSISO 27001TCPA · TRAI
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Get the MindMap capability deck

Not ready for a walkthrough of ChatNext? The capability deck covers the platform, the accelerator library and how an engagement runs. Our team emails it within one business day.

See ChatNext running inside your environment

A 20-minute technical walkthrough, no slides. Ships in 4–6 weeks.

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