ChatNext
Cutting-edge NLP chatbot with low-code studio, deployed across Africa, UAE and UK banks.
ChatNext in production
- Builds multilingual intents in a low-code studio
- Answers product and account queries over WhatsApp and web
- Grounds replies in approved FAQs and product content
- Authenticates customers before transactional intents
- Hands off to a live agent with full context
- Runs on-premises with no external model calls
45-second film: the ChatNext tile, an animated mockup and the KPI impact.
Live in 4–6 weeks, inside your perimeter
More Customer Experience accelerators
Sentiment Analyzer
Tone-aware ticket triage for support teams.
Customer 360
Unified customer profile across CRM, support and product signals.
Churn Predictor
Per-account churn risk with intervention playbooks.
NLP Router
Routes intents across human + AI agents based on confidence.
Voice Bot
Telephony voice agent across IVR and outbound campaigns.
Multi-Channel Agent
Unified handoff across email, voice, chat, WhatsApp, Telegram.
Feedback Classifier
NPS + open-text feedback to actionable themes.
UX Insight Engine
Auto-analyses session replays and surfaces friction.
Campaign Analyzer
Attributes spend to pipeline across channels and reads creative and segment performance.
LTV Calculator
Projects customer lifetime value by cohort and segment to steer acquisition and retention spend.
Helpdesk Assistant
L1 ticket resolution across ITSM tools, auto-categorise + solve.
See ChatNext running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 4–6 weeks.