Feedback Classifier
NPS + open-text feedback to actionable themes.
Feedback Classifier in production
- Clusters open-text feedback into themes
- Links NPS scores to the drivers behind them
- Tags feedback by product, journey and touchpoint
- Surfaces emerging complaints within days
- Routes themed issues to owning teams
- Publishes weekly voice-of-customer dashboards
45-second film: the Feedback Classifier tile, an animated mockup and the KPI impact.
Live in 6–9 weeks, inside your perimeter
Get the MindMap capability deck
Not ready for a walkthrough of Feedback Classifier? The capability deck covers the platform, the accelerator library and how an engagement runs. Our team emails it within one business day.
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See Feedback Classifier running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.