Multi-Channel Agent
Unified handoff across email, voice, chat, WhatsApp, Telegram.
Multi-Channel Agent in production
- Keeps one conversation thread across channels
- Carries context when a customer switches channel
- Queues email, chat and voice in one inbox
- Applies channel-specific formatting to replies
- Enforces consent and opt-out rules per channel
- Reports channel mix and resolution by journey
45-second film: the Multi-Channel Agent tile, an animated mockup and the KPI impact.
Live in 6–9 weeks, inside your perimeter
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See Multi-Channel Agent running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.