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Customer Experience · AI accelerator

Voice Bot

Telephony voice agent across IVR and outbound campaigns.

35–55%
Voice containment
−45%
Cost per call
+25 pts
Outbound reach rate
3–6 months
Payback period
Vb
Voice Bot
CX · No. 55 of 117
What it does

Voice Bot in production

  • Replaces menu IVR with open-ended speech
  • Runs outbound reminder and collections campaigns
  • Verifies callers before account actions
  • Speaks regional languages and accents natively
  • Transfers to agents with a call summary
  • Schedules callbacks during peak wait times
See it in a use caseCustomer service →

45-second film: the Voice Bot tile, an animated mockup and the KPI impact.

How it ships

Live in 6–9 weeks, inside your perimeter

Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
AvayaGenesys CloudTwilioAmazon ConnectCisco Webex Contact CenterSalesforce
Technology stack
Whisper Large V3 (streaming)ElevenLabs / Coqui TTSFreeSWITCHSIP · WebRTCSilero VAD
Compliance & security
GDPRDPDPPCI DSSISO 27001TCPA · TRAI
Not ready for a call?

Get the MindMap capability deck

Not ready for a walkthrough of Voice Bot? The capability deck covers the platform, the accelerator library and how an engagement runs. Our team emails it within one business day.

See Voice Bot running inside your environment

A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.

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