NLP Router
Routes intents across human + AI agents based on confidence.
NLP Router in production
- Classifies intent on every inbound message
- Sends high-confidence intents to AI agents
- Escalates low-confidence cases to skilled humans
- Balances load across queues and skill groups
- Learns from agent overrides to improve routing
- Reports containment and misroute rates per intent
45-second film: the NLP Router tile, an animated mockup and the KPI impact.
Live in 6–9 weeks, inside your perimeter
Get the MindMap capability deck
Not ready for a walkthrough of NLP Router? The capability deck covers the platform, the accelerator library and how an engagement runs. Our team emails it within one business day.
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See NLP Router running inside your environment
A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.