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Customer Experience · AI accelerator

Customer 360

Unified customer profile across CRM, support and product signals.

Book a walkthrough →All 117 accelerators
−80%
Duplicate profiles
95%+
Match rate
6 → 1
Systems per lookup
4–6 months
Payback period
C3
Customer 360
CX · No. 52 of 117
What it does

Customer 360 in production

  • Resolves identities across CRM, billing and support
  • Stitches product usage events to each account
  • Builds a golden record with survivorship rules
  • Exposes profile APIs to agents and campaigns
  • Computes engagement and health scores nightly
  • Syncs consent and preference flags across channels

45-second film: the Customer 360 tile, an animated mockup and the KPI impact.

How it ships

Live in 6–9 weeks, inside your perimeter

Deployment options
On-premise (air-gapped)Private cloudManaged cloudHybrid
Integrates with
SalesforceHubSpotZendeskSegmentSnowflakeBraze
Technology stack
Neo4jApache SparkSplink (record linkage)dbtSnowflake
Compliance & security
GDPRDPDPPCI DSSISO 27001TCPA · TRAI
In production

Case studies using Customer 360

BFSI · EUROPE

Wealth Advisor Co-Pilot →

31% more client-facing time

TELECOM · APAC

APAC Postpaid Churn →

38% high-value churn reduction

RETAIL · EUROPE

Grocery Planogram Optimisation →

6.4% like-for-like sales lift

Customer Experience

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Ca

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Lt

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Projects customer lifetime value by cohort and segment to steer acquisition and retention spend.

Ha

Helpdesk Assistant

L1 ticket resolution across ITSM tools, auto-categorise + solve.

See Customer 360 running inside your environment

A 20-minute technical walkthrough, no slides. Ships in 6–9 weeks.

Book a walkthrough →Browse the library →